Utilities Division

HOURS OF OPERATION: MONDAY – FRIDAY 7:30 A.M. – 4:00 P.M.

To pay your water bill please call Utility Billing 410-548-3115

To report water main breaks and sewer stoppages call 410-548-3103 during regular business hours.
For after-hour emergencies please call 410-548-3165.

The Department of Water Works Utilities Division is responsible for the operation and maintenance of the City’s water, sewer, and storm water systems. The Division has 23 dedicated team members who are ready to respond at all hours to various utility issues including water main breaks and sewer stoppages.
The core mission of the Utilities Division is to deliver public water and sewer services, solutions, and support, with high attention to detail, safety, and customer satisfaction.
We maintain over 600 miles of water, sewer, and storm water lines. This includes 10,000 sewer and storm water structures, 4,700 valves, 1,600 fire hydrants, and over 13,000 water meters.

The Utilities Division has the equipment to perform a variety of maintenance operations including CCTV inspection, high-pressure jetting, root removal, truck-mounted vacuum equipment, and construction equipment for excavating and repairing water and sewer lines.
We also perform utility location duties for City-owned utilities and maintain a meter repair shop in addition to water meter reading responsibilities.

CONTACT
410-548-3103
404 WEST ISABELLA STREET, SALISBURY, MD. 21801