HOURS OF OPERATION – MONDAY THROUGH FRIDAY 8:00 A.M. – 4:30 P.M.
To report water main breaks and sewer overflows call 410-548-3103 during regular business hours 8:00 A. M. - 4:30 P.M. CALL 410-548-3165 After hours Emergencies
The Department of Water Works Utilities Division is responsible for operating and maintain the City’s water mains, sewer pipes and stormwater system. The Division has 23 dedicated team members who are ready to respond at all hours and all weather conditions to repair water main breaks and sewer system overflows.
The core mission of the Utilities Division is to deliver efficient and effective municipal services for the total life cycle of the public infrastructure and key essential services such as water and sewer, with the goal of high level customer satisfaction.
We maintain over 226 miles of water lines, over 2,000 valves and 1,577 fire hydrants. Parts of the water system date back over 100 years. The Division is also responsible for maintaining the accuracy of over 10,500 water meters.
We maintain over 222 miles of sewer lines and laterals, over 3,300 manholes and 12 miles of force main to convey wastewater to a series of pumping stations and to the City wastewater treatment facility.
We maintain over 60 miles of stormwater pipes and 1,800 stormwater inlets that convey storm water from City streets, building rooftops, parking lots and sidewalks.
To provide reliable water and wastewater service to our customers, the Division has equipment to perform a variety of maintenance operations including televisual inspection, high pressure jetting, root removal, truck mounted vacuum equipment and construction equipment for digging up and repairing water and sewer lines.
We also perform utility location duties for City owned infrastructure and maintain a meter repair shop in addition to water meter reading responsibilities.
The Water Utilities Branch responds to water and sewer emergencies 24/7 such as water pressure and quality problems, hydrant maintenance, water main breaks, sewer drainage, backups and odor problems and storm drain maintenance. CCTV technology, high pressure jetting, excavation equipment and cross trained Utility Technicians are used utilizing current practices and procedures with safety and health protection at a core value.