Our Mission: The Department of Field Operations provides responsive, quality, and full-spectrum of public works capability and recreational facilities to our 23,000 Salisbury residents, businesses, and visitors.
Our Organization: The Department’s 159 people are organized into four main functional areas which are:
- Sanitation Branch
- Streets Branch
- Parks Branch
- City Marina
- Carpentry Shop
- Supply Branch
- Fleet Management
- Project Management Branch
- Technical Services Branch
- Traffic Systems Management Branch
- Water and Sewer Branch
- Water Treatment Branch
- Wastewater Treatment Branch
- Animal Care Branch
- Education Branch
Our Vision. We want Salisbury to be recognized as a great place to live and work, where:
- Our residents, businesses, and visitors receive high-quality, responsive, and consistent services,
- Our employees work in an environment of respect and mutual support,
- Our leadership stimulates team work and innovation in our community, and
- Our legacy to future generations is an even better city than was given to us.
Our Strategic Plan. We translate our vision into action through our Strategic Management Plan. Our plan uses Michael Kaplan’s Balanced Scorecard methodology to provide a well balanced and comprehensive approach to setting objectives and management of our strategic objectives.
Our Services. Please refer to the customer-focused indices directly below for specific services questions you may have. They are color coded (yellow, black, gray, and white) for quick reference.
How to Contact Us
For Emergencies due to inclement weather such as street flooding, snow, ice, etc.
Normal Business Days from 8:00 AM to 4:30 PM at (410) 548-3177.
Holidays, weekends or normal business days after 4:30 PM or before 8 AM – Please call the Police Department at (410) 548-3165.
Field Operations Center – Monday to Friday from 8 AM to 4:30 PM
Telephone: (410) 548-3177 Fax: (410) 548-3181
Center’s Location: Lake Street and Mack Avenue, Salisbury, MD 21801
Services Provided: City Parks Reservations, Trash Pick-up, Bulk Pick-up, Recycling, Street Maintenance, Snow Removal, Pothole Repair, Storm Drain Maintenance, Carpenters, Vehicle Maintenance, Traffic Control Devices (Street Lights, Traffic Lights, Signage, and Street Markings), Park and Playground Maintenance, and Landscaping.
Water and Sewer Branch – Monday to Friday from 8 AM to 12 PM & 12:30 PM to 4:30 PM
Telephone: (410) 548-3103 Fax: (410) 334-3037
Center’s Location: 404 W. Isabella Street, Salisbury, MD 21801
Services Provided: Water Pressure and Quality Problems, Hydrant Maintenance, Sewer Drainage, Back-ups and Odor Problems, and Storm Drain Maintenance.
Engineering Division – Monday to Friday from 8:30 AM to 12:00 PM and 1:00 to 4:30 PM
Telephone: (410) 548-3170 Fax: (410) 548-3107
Engineering’s Location: Room 202, Government Office Building, 125 North Division Street, Salisbury, MD 21801
Services Provided: Development Plan Reviews, Initiate Water, Sewer, and Trash Service, Certify Deeds, Storm Water Management, City Surveyor, and City Engineering.